Who should I call if my items do not arrive?

Call +971 52 203 3345 for more information.

Where do you deliver orders?

We deliver to all emirates in the U.A.E.: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Al Ain.

Do you accept cash on delivery (COD)?

Yes, we accept cash payments for deliveries made within the U.A.E.

What is Express Delivery?

Express Delivery means we can deliver your products within 24 hours (holidays may affect this timeline). You will receive a call from our team for any changes.

What are the delivery charges?

Delivery charges for UAE cities range from 20 AED to 50 AED. For deliveries to the western region and farther distances from cities, charges start from 50 AED. For large and heavy products, the delivery price will be provided by phone after checking with shipping companies.

Do you provide international shipping?

Currently, we ship within the UAE. We are working on expanding our shipping services to other countries. If you have specific items you need delivered internationally, please contact us via WhatsApp at +971 52 203 3345 and we will check the freight options for you.

How many days does delivery take?

Shortest delivery within the U.A.E.: 1 to 5 working days after placing your order (if items are available in our warehouse). Longest: 7 working days. If your order is not in stock, you will receive an email informing you of the delay, or we will refund your payment to the same payment method you used.

Do you have a loyalty program?

Yes, we offer a loyalty program where you can earn points on every purchase and redeem them for discounts on future orders.

Do I need to register to place an order?

No, you can place an order without registering on our website. However, only registered users are eligible to earn loyalty points.

What should I do if I cannot find my items in stock?

If you cannot find the items you are looking for in stock, please contact our customer service team for assistance at +971 52 203 3345. They will help you check the availability of your products.

How can I use Tabby and Tamara for payments?

At checkout, select Tabby or Tamara as your payment method, sign up or log in, choose a flexible payment plan that suits you, and complete the purchase. You will receive a confirmation email with the details of your payment plan. For assistance, contact our customer service at +971 52 203 3345.

Are there any extra charges if I pay with Tabby or Tamara?

No, there are no extra charges from our side when you pay with Tabby or Tamara. You simply pay for what you buy with no hidden charges.

What should I do if Tabby or Tamara is not accepted at checkout?

Acceptance of payment via Tabby or Tamara is determined by their respective services. If you encounter any issues, please contact Tabby or Tamara customer service directly for assistance.

What should I do if I receive a damaged product?

If you receive a damaged item, please send a photo of the product via WhatsApp to +971 52 203 3345 at any time. We will take your details and arrange for an immediate replacement.

What happens if I place an order and pay via credit card, but the items are out of stock?

If any item is out of stock after you have placed your order and paid via credit card, you will receive a full refund for the product price within 14 working days.

FAQs

Find answers to the most common questions about shopping at TaraPet, the leading pet store in the Emirates. This pet shop FAQ UAE page covers delivery, returns, payments, loyalty rewards, and product information for pet owners across the United Arab Emirates.

Pet Shop FAQ UAE — Your Questions Answered

What products does TaraPet sell?

TaraPet is a full-service pet store offering premium food, treats, toys, grooming supplies, and accessories for dogs, cats, fish, birds, and small animals. We carry trusted international brands including Royal Canin, Hill’s Science Diet, Brit, and many more. Browse our complete product catalog to explore thousands of items.

How does delivery work?

We offer free delivery across the UAE on all orders above 100 AED. Orders placed before 4 PM typically ship the same day. Delivery within Dubai and Sharjah usually arrives within 24 hours, while other emirates receive orders within 1-2 business days. You will receive WhatsApp updates with tracking information as soon as your order ships.

What is your return policy?

TaraPet accepts returns within 7 days of delivery on unopened products in original packaging. Simply contact our team to initiate the process, and we will arrange free doorstep pickup. Refunds are processed within 3-5 business days after we receive the returned item. Perishable goods and opened food bags cannot be returned for hygiene reasons.

What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, and cash on delivery across all emirates. All online payments are processed through a secure, encrypted payment gateway. For wholesale or bulk orders, we also offer bank transfer as a payment option.

How does the loyalty program work?

Our loyalty program rewards you with 5% cashback on every purchase. Points accumulate automatically and can be redeemed as a discount on future orders. There is no minimum redemption threshold, and points never expire as long as your account remains active. It is completely free to join.

Ordering and Account — Pet Shop FAQ UAE

Do I need an account to place an order?

You can shop as a guest, but creating a free account lets you track orders, save addresses, earn loyalty points, and access exclusive member promotions. Registration takes less than a minute.

Can I change or cancel my order?

If your order has not shipped yet, you can modify or cancel it by contacting us via WhatsApp or phone. Once an order enters the shipping process, changes are no longer possible, but you can still use our return policy after delivery.

Do you offer gift wrapping or gift cards?

We currently do not offer gift wrapping, but digital gift cards are available in denominations of 50, 100, 200, and 500 AED. Gift cards can be purchased through our website and are delivered instantly via email.

Product and Brand — Pet Shop FAQ UAE

Are all your products authentic and original?

Yes. TaraPet sources every product directly from authorized distributors and manufacturers. We guarantee 100% authenticity on every item we sell. If you ever have concerns about a product, please reach out and we will provide documentation.

Do you carry veterinary prescription diets?

We stock a selection of veterinary diet formulas from brands like Royal Canin Veterinary and Hill’s Prescription Diet. These products are available for purchase without a prescription in the UAE, but we recommend consulting your veterinarian before switching your pet to a therapeutic diet.

Can I request a product you do not currently carry?

Absolutely. Send us the product name and brand through our contact page or WhatsApp, and our procurement team will check availability with our supplier network. We regularly add new products based on customer requests and market demand.

Store Visit and Location — Pet Shop FAQ UAE

Where is your physical store located?

Our retail store is located in Sharjah and is open 7 days a week. Visit our Sharjah store page for the exact address, map directions, and operating hours. Walk-in customers can browse our full inventory and get personalized recommendations from our trained staff.

Can I order online and pick up in store?

Yes, click-and-collect is available. Place your order online, select store pickup at checkout, and your items will be ready for collection within 2 hours. This service is free and available during regular store hours. Check our Instagram for the latest store updates.

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